Start up Spark to Worldwide
support

Ask4Support began its journey in September 2011. Back then we were only a small, part-time IT support service with one focus – helping friends and family with their day-to-day tech needs. We offered practical, dependable support to people we cared about. That commitment to service became the foundation we built upon, as we grew into the thriving enterprise we’ve become today.

The first step

In 2013, Simon Bayley, our founder, made the decision to leave his current employment and take Ask4Support forward as a full-time business. He set up shop in a small office at Monument Business Park in Chalgrove, and started to offer IT support to local businesses and primary schools around Wallingford. A humble beginning, allowing us to build trust within our neighbourhood.

Growth with the right people

By April 2014, reputation grew, more opportunities came, and in turn
we needed an extra pair of hands – enter David Dewey. Joining as a contractor with the skill set and ethic needed for the business, Simon and David’s collaboration became instrumental to the growth of the business.

In November 2015 – Simon and David moved into a converted garage at Simon’s home, serving as a small office and workshop. November 2017 saw David joining A4S full time as a Shareholder and Technical Director. His leadership and technical insight helped us improve how we worked and led the way of driving innovative ways to grow the company.

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Adapting through Covid-19

2020 was a year of challenges across the world – and like many businesses, we had to adapt quick. The pandemic saw a rise in demand of remote working solutions, which meant we found ourselves in a position of helping our clients adjust to new ways of operating.

To meet growing demand, we brought in more technical staff and despite the economic uncertainty, we experienced rapid growth by providing essential remote working technology and solutions to our client base.

A pivotal milestone

In January 2021, we moved into our current 1500 square foot office in Wallingford, Oxfordshire. This new space gave us the opportunity to grow our team, adding a dedicated engineers’ workshop, storage for client’s hardware, and meeting spaces for new business and internal meetings. This move was a testament to our growth and ambition – which is reflected by our impressive 35% growth year on year since relocating.

Where we are now

Today – we’re proud to have a dedicated 24/7 support team, a fully operational project delivery and management function, a client base spanning three continents and an active apprenticeship program, developing new talent into the industry.

Looking ahead

What began from humble beginnings in 2013, to becoming a trusted IT support provider with global reach – we’re proud to say we’re still grounded in our same values with our unwavering commitment to service. As we continue to learn, expand and grow our client base – we’re excited for what’s next.