Case study

Attraction World Group

From disruption to digital resilience

  • Client Attraction World Group
  • Industry Travel and leisure
  • Services delivered Managed IT, cloud migration, network and cyber security overhaul, fractional CTO, project delivery

Client overview

Attraction World Group, a leading provider in the travel and leisure sector.

The challenge

They faced a critical setback after a failed office move managed by a previous MSP. The aftermath left the business with unreliable on-premises systems, patchy Wi-Fi coverage, security blind spots, and outdated infrastructure that hindered productivity and growth.

With business continuity at risk and staff frustrated by daily IT issues, Attraction World Group needed a partner who could not only restore stability but also future-proof their technology environment.

The key risks and issues they faced included:

  • Unreliable on-premises servers and legacy systems
  • Wi-Fi dead zones and inconsistent connectivity across the office
  • Security vulnerabilities, including unprotected endpoints and network blind spots
  • Ageing infrastructure unable to support modern workflows
  • Lack of strategic IT leadership and project delivery capability

Our approach

We didn't just fix the technology - we rebuilt trust and capability from the ground up.

Step 1: Deep discovery

Ask4Support began with a comprehensive gap analysis, engaging with staff at every level to understand pain points and operational needs. We mapped out technical and human challenges, ensuring solutions would be practical and people-focused.

Step 2: Infrastructure and security overhaul

  • Migrated all core systems from on-premises servers to a secure, scalable cloud environment
  • Deployed enterprise-grade Wi-Fi with full coverage, eliminating blind spots and boosting efficiency
  • Implemented advanced security controls, including endpoint protection, MFA, and network segmentation
  • Upgraded office infrastructure - switches, cabling, and devices - to support modern collaboration and remote work

Step 3: Strategic partnership and project delivery

  • Provided full managed IT support, ensuring rapid response and proactive issue resolution
  • Delivered a fractional CTO service, guiding multiple IT projects from inception to completion
  • Led the build of a new CMS and website front ends, aligning technology with business goals and customer experience

The results

Metric
Before Ask4Support
After Ask4Support
Uptime
Frequent outages, lost hours
99.9% stability, seamless operations
Wi-Fi Coverage
Dead zones, unreliable
Full coverage, high-speed access
Security
Multiple vulnerabilities
Hardened environment, full visibility
Support Model
Reactive, slow, unclear
Proactive, rapid, expert-led
Project Delivery
Stalled, over budget
On time, on budget, strategic

Key highlights

  • Dramatic reduction in downtime and IT-related disruptions
  • Enhanced security posture, closing all major vulnerabilities
  • Improved staff productivity and satisfaction through reliable technology
  • Delivered measurable cost savings by consolidating vendors and optimising infrastructure
  • Enabled business agility with scalable, cloud-first solutions
What our client had to say

“Ask4Support not only secured our technology environment and improved efficiency, but they also helped us reduce costs and boost long-term productivity. The team are quick to react and calm under pressure - exactly what we needed during a challenging period.”

Attraction World Group

Our values in action

Human-centred

We listened to every team member, not just leadership, to design solutions that worked for real users.

Curiosity and care

We learned the legacy environment inside out to ensure nothing was missed.

Trust through action

Our team was on hand during critical transitions, providing calm, expert support under pressure.

A calm approach

We turned a period of uncertainty into a platform for growth, using structure, communication, and a sense of partnership.

Get in touch today

Find out how we could improve your IT, cyber security and use of technology

Get in touch with our team, based in Oxfordshire, today to discuss our managed IT, cyber security, and technology services by calling +44 1491 712 344 or emailing [email protected]. You can also contact our team by completing the form below.

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