Case study

Attraction World Group

From disruption to digital resilience

Client Attraction World Group
Industry Travel and leisure
Services delivered Managed IT, cloud migration, network and cyber security overhaul, fractional CTO, project delivery

Client overview

Attraction World Group, a leading provider in the travel and leisure sector.

The challenge

They faced a critical setback after a failed office move managed by a previous MSP. The aftermath left the business with unreliable on-premises systems, patchy Wi-Fi coverage, security blind spots, and outdated infrastructure that hindered productivity and growth.

With business continuity at risk and staff frustrated by daily IT issues, Attraction World Group needed a partner who could not only restore stability but also future-proof their technology environment.

The key risks and issues they faced included:

Unreliable on-premises servers and legacy systems
Wi-Fi dead zones and inconsistent connectivity across the office
Security vulnerabilities, including unprotected endpoints and network blind spots
Ageing infrastructure unable to support modern workflows
Lack of strategic IT leadership and project delivery capability

Our approach

We didn't just fix the technology - we rebuilt trust and capability from the ground up.

Step 1: Deep discovery

Ask4Support began with a comprehensive gap analysis, engaging with staff at every level to understand pain points and operational needs. We mapped out technical and human challenges, ensuring solutions would be practical and people-focused.

Step 2: Infrastructure and security overhaul

Migrated all core systems from on-premises servers to a secure, scalable cloud environment
Deployed enterprise-grade Wi-Fi with full coverage, eliminating blind spots and boosting efficiency
Implemented advanced security controls, including endpoint protection, MFA, and network segmentation
Upgraded office infrastructure - switches, cabling, and devices - to support modern collaboration and remote work

Step 3: Strategic partnership and project delivery

Provided full managed IT support, ensuring rapid response and proactive issue resolution
Delivered a fractional CTO service, guiding multiple IT projects from inception to completion
Led the build of a new CMS and website front ends, aligning technology with business goals and customer experience

The results

Metric

Before Ask4Support

After Ask4Support

Uptime

Frequent outages, lost hours

99.9% stability, seamless operations

Wi-Fi Coverage

Dead zones, unreliable

Full coverage, high-speed access

Security

Multiple vulnerabilities

Hardened environment, full visibility

Support Model

Reactive, slow, unclear

Proactive, rapid, expert-led

Project Delivery

Stalled, over budget

On time, on budget, strategic

Key highlights

Dramatic reduction in downtime and IT-related disruptions
Enhanced security posture, closing all major vulnerabilities
Improved staff productivity and satisfaction through reliable technology
Delivered measurable cost savings by consolidating vendors and optimising infrastructure
Enabled business agility with scalable, cloud-first solutions

“Ask4Support not only secured our technology environment and improved efficiency, but they also helped us reduce costs and boost long-term productivity. The team are quick to react and calm under pressure - exactly what we needed during a challenging period.”

Attraction World Group

Our values in action

Human-centred

We listened to every team member, not just leadership, to design solutions that worked for real users.

Curiosity and care

We learned the legacy environment inside out to ensure nothing was missed.

Trust through action

Our team was on hand during critical transitions, providing calm, expert support under pressure.

A calm approach

We turned a period of uncertainty into a platform for growth, using structure, communication, and a sense of partnership.

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From the team